Digital Administration for the Public Sector

Vision of a Unified and Compatible Solution for Public Administration:

In the context of register modernization and the introduction of data and contract management solutions, a unified digital ecosystem could be created with the following characteristics:

1. Central Data Platform (District Cloud or Data Hub)
   • Each municipality uses the same technical platform for e-files, data management, and communication.
   • Interfaces are regulated via standardized APIs (e.g., OSCI, REST, XML).
   • Data storage is decentralized but follows a shared semantic model (e.g., based on XÖV standards).
2. Standardized Specialized Software with Modular Structure
   • All municipalities within a district use the same core software (e.g., for registration services, immigration law, passport services).
   • Specialized procedures access shared core registers (e.g., personal, address, and business registers).
3. Automated Data Flows with AI Support
   • Artificial intelligence handles tasks such as duplicate detection, data validation, and process routing (e.g., automatic forwarding of applications to the responsible authority).
   • Process automation (RPA – Robotic Process Automation) provides administrative support to employees.
4. Central Procurement and Governance at District Level
   • Procurement is carried out centrally by the district to ensure uniform software standards, support, and training.
   • Quality and administrative control are managed by a higher-level digitalization unit within the district administration, which also oversees data protection, IT security, and training.
5. Digital Signature and E-File as a Binding Working Basis
   • All documents and processes are managed digitally in a legally compliant and audit-proof manner.
   • Digital signatures (qualified in accordance with the eIDAS Regulation) ensure legal certainty.