Cloud Computing - Managed Services & Outsourcing
- ... never have to deal with IT departments, IT budgets, hardware and software again?
- ... never have to pay for IT software again?
- ... no longer have to provide 24/7 IT support?
- ... no longer have to apply for IT budgets all the time?
- ... no longer have to worry about database updates?
- ... not have to provide service releases or major re-releases?
Advantages for you personally with outsourcing (TQG ASP services) of the platform (private cloud):
- no know-how build-up and maintenance about platform and operation from your IT support
- Key-User-Tickets directly to TQG
- Significantly reduced communication/coordination effort from the specialist department with your IT and TQG (close to zero)
- Faster, more efficient, cheaper implementation of businessApp platform® product updates, security updates, etc.
- Optimum capacity to act at TQG in project planning, consulting and support
The outstanding features of our cloud computing services
Hosting in a German data center
End-to-end transmission security
GDPR compliance, EU data protection law
The TQG cloud computing packages
We take over and secure the operation through to the management of your sophisticated TQG businessApp platform® smartLCM environment in the high-security data centers. To this end, we offer a modular IT services kit that covers all areas of TQG businessApp platform® IT operations in your company.
Fullservice Package
+
Update security
Premium Package
+
Update security
+
Managed Platform Service
Details on cloud computing packages
Standard * | Fullservice * | Premium */** | |
Server Basis 24/7 | |||
Application Support | |||
Service releases (SRxx) after call-off | |||
bAp – Major Release Installation & commissioning of the current major release |
– | ||
Service 1 Service Operation & Security |
– | – | |
Service 2 Database services |
– | – | |
Service 3 Implementation services |
– | – | |
Initial - Setup One-time setup of the server |
– | – |
Details zu Cloud Computing Paketen
Standard Managed Cloud Service * |
Fullservice Managed Cloud Service inkl. Updatesicherheit * |
Premium Managed platform Service (PaaS - Platform as a Service) für Neukunden * ** |
|
Managed Cloud Service
|
✓ | ✓ | ✓ |
bAp – Major Release Installation & Inbetriebnahme der aktuellen Major Release |
– | ✓ | ✓ |
Serviceleistung 1 Sustainability / Service Betrieb & Security |
– | – | ✓ |
Serviceleistung 2 Datenbank-Services |
– | – | ✓ |
Serviceleistung 3 Implementierung - Services |
– | – | ✓ |
Initial - Setup Einmaliges Aufsetzen der Server |
– | – | ✓ |
** Also intended for a switch from OnPremise to PaaS. The purchased services/licenses and existing contracts will be adapted to the Premium model in accordance with a new agreement. Please contact your responsible TQG CEM - Customer Engagement Manager.
Standard Package: Managed Cloud Services
- Scalable computing and storage services on state-of-the-art cloud infrastructures
- Provision and support of your businessApp platform® with comprehensive security portfolio
- Management and updating of middleware components and operating systems
- SLA operation of the businessApp platform®
- SLA operation of your businessApp platform® databases
- Remote operation with remote maintenance of selected businessApp platform® components in the customer data centre
All services are coordinated with each other and can be combined as desired. You choose which part of your infrastructure you need TQG's support with - and TQG takes over the management and operation of the businessApp platform®.
Fullservice Package: Managed Services + Update Service
With the full service package, the TQG team provides YOU with the current TQG businessApp platform®, installs it for YOU and puts it into operation according to the maintenance agreements. You receive the platform, a service package and all further updates.
All services are coordinated with each other and can be combined as desired. YOU decide which part of your infrastructure TQG can support YOU with. We will gladly take over the management and operation of the businessApp platform® for YOU.
Premium Package: Managed Platform Service
Your all-round carefree package: With the Premium Package YOU receive the database updates for the latest version, service releases are provided, installed and commissioned on demand.
Major releases are provided. The latest version of the TQG businessApp platform® is installed and put into operation according to the maintenance agreement.
The services can be combined and coordinated as desired. You decide which part of your infrastructure TQG can support you with - and TQG takes over the management and operation of thebusinessApp platform®.
You will automatically always receive the latest TQG businessApp platform® version, quasi "always the latest/most up-to-date leasing vehicle, or the latest iPhone".
Standard Package: Managed Cloud Services
- Scalable computing and storage services on state-of-the-art cloud infrastructures
- Provision and support of your businessApp platform® with comprehensive security portfolio
- Management and updating of middleware components and operating systems
- SLA operation of the businessApp platform®
- SLA operation of your businessApp platform® databases
- Remote operation with remote maintenance of selected businessApp platform® components in the customer data centre
All services are coordinated with each other and can be combined as desired. You choose which part of your infrastructure you need TQG's support with - and TQG takes over the management and operation of the businessApp platform®.
Fullservice Package: Managed Services + Update Service
With the full service package, the TQG team provides YOU with the current TQG businessApp platform®, installs it for YOU and puts it into operation according to the maintenance agreements. You receive the platform, a service package and all further updates.
All services are coordinated with each other and can be combined as desired. YOU decide which part of your infrastructure TQG can support YOU with. We will gladly take over the management and operation of the businessApp platform® for YOU.
Premium Package: Managed Platform Service
Your all-round carefree package: With the Premium Package YOU receive the database updates for the latest version, service releases are provided, installed and commissioned on demand.
Major releases are provided. The latest version of the TQG businessApp platform® is installed and put into operation according to the maintenance agreement.
The services can be combined and coordinated as desired. You decide which part of your infrastructure TQG can support you with - and TQG takes over the management and operation of thebusinessApp platform®.
You will automatically always receive the latest TQG businessApp platform® version, quasi "always the latest/most up-to-date leasing vehicle, or the latest iPhone".
Cloud computing: all-round, flexible packages for YOUR LCM!
Our all-round range of services is based on the provision of complete services for
plannable monthly fees starting from
- Secure & up-to-date IT infrastructure in a DSGVO-compliant environment
- The digital platform for convenient, efficient backup of your digital information
- Supplementary services for agile changes to your organisation or requirements.
To get you started, we have defined three service packages, which are divided into
- Standard: Managed Cloud Service
- Fullservice: Managed Cloud Service incl. Implementation of Updates
- Premium: Managed platform service for new customers
The following services complement the standard service for hosting / cloud services:
- Service features 1 - Sustainability / Service Operation & Security
- Service features 2 - Database - Update and -/Service
- Service features 3 - Major/Minor & ServiceRelease - Update
Services 1 to 3 can be flexibly added to the Standard and Full Service packages.
The cloud computing packages can be booked with a term of 36, 48 or 60 months.
What are YOUR advantages and YOUR benefits of TQG Cloud Computing?
- YOU and YOUR company get great flexibility.
- YOUR hardware, operating and resource costs are reduced.
- You only book the components or the package you need and can adapt this flexibly at any time.
PROVISION & SUPPORT
Provision and support of your LCM solution with comprehensive security portfolio
GATEWAY SERVICES
Provision of secure
Internet
REMOTE SERVICES
Remote maintenance and operation of selected LCM components in your data centre
DATABASE SERVICES
SLA operation of your LCM
Databases
MANAGED HOSTING
Management of operating system and IT standard services in the LCM context
CLOUD PLATFORM
Management and provision of computer and storage
resources for the LCM systems
Standard Paket: Managed Cloud Services
- Skalierbare Rechen- und Speicherleistungen auf modernsten Cloud-Infrastrukturen
- Bereitstellung und Betreuung Ihrer businessApp platform® mit umfangreichem Security- Portfolio
- Management und Aktualisierung von Middleware-Komponenten und Betriebssystemen
- SLA-Betrieb der businessApp platform®
- SLA-Betrieb Ihrer businessApp platform® Datenbanken
- Remote-Betrieb mit Fernwartung ausgewählter businessApp platform® Komponenten im Kundenrechenzentrum
Dabei sind sämtliche Services und Dienste aufeinander abgestimmt und beliebig kombinierbar. Sie wählen aus, bei welchem Teil Ihrer Infrastruktur Sie die Unterstützung von TQG benötigen – und TQG übernimmt das Management und den Betrieb der businessApp platform®.
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Scalable computing and storage services on state-of-the-art cloud infrastructures
TQG provides YOU with virtual computing services and storage capacities for the businessApp platform® and offers YOU maximum flexibility in terms of the scope and service level with which YOU would like to use the solutions.
The scope of services offers YOU for example:
- Provision of server resources in the data centre
- Flexible storage space
- High-speed networking of the systems
- Dedicated network segments in the data centre with secure Internet access
- 24x7 monitoring & operation of the infrastructure with defined service level agreements (SLAs)
Security parameters ASP Service
WHAT do we do for YOUR security and the protection of YOUR data?The provision of our ASP offer is based on a long-standing partnership with strategic partners with whom rule-based service level agreements (SLA) exist on:
- 24x7 operating hours with monitoring, backup and data recovery
- Certified hosting services with DIN ISO9001, ISO27001,....
- Compliance with German framework conditions for data centres
- Security infrastructure with firewall and VPN/VLAN
- Secure encryption
- Very good availability
The TQG businessApp platform®
The digitalisation of administrative processes, their legal and business conditions as well as central, sustainable and compliance-compliant document storage are the foundation of a modern and agile company. On this basis, the TQG businessApp platform® smartLCM forms an integrated information, file, contract, risk, compliance and workflow management system, the result of which is a knowledge database.
The TQG businessApp platform® can be operated both in the customer data centre and at TQG's German data centre.
Advantages with outsourcing (TQG ASP services) of the platform (private cloud) for you personally:
The Quality Group: Guarantee for your success
- Ensuring quality and service provision with more than 35 years of market experience and over 100,000 international, long-term users
- Standardized and modular software modules with special specialist solution approaches
- High level of user-friendliness and specialist knowledge base of processes in the various company divisions
- Reliability and transparency in the project planning, introduction and implementation of our solutions
- 100% fulfillment of compliance and corporate governance requirements
- Measurable benefits and recognition of potential when using TQG solutions
- Ensuring your process and rule compliance through to audit capability