What is Claims Management?

Wikipedia defines the term Claims Management as follows: "Claims management or supplementary claims management (also claims management or claim management) is, according to (the now superseded) DIN 69905:1997, the "monitoring and assessment of deviations or changes and their economic consequences for the purpose of determining and enforcing claims."

In the project business, claims management is part of the toolkit of both the client and the contractor. Dabei ist es das Ziel, die beim Vertragsabschluss nicht vorhersehbaren Ereignisse im Projektverlauf in ihren kommerziellen Folgen einvernehmlich zu klären."

Claim reporting therefore describes the management, reporting and analysis of claims and legal proceedings with the creation of provisions for impending claims above a certain limit.

Claim management with the TQG businessApp cloud platform

The TQG businessApp cloud platform is the best way to digitize the management of such claims. Freely definable claim reporting processes allow you to set up sequences that are individually tailored to your needs.

The reporting then offers you, for example, a detailed description and updates of all reported cases as well as the status of new cases. Easily keep track of all subsequent claims such as provisions, damages, liability, costs or fees. Functions such as deadline management, responsibility management and resubmissions as well as manual or automatic initiation of processes are available.

The digital platform for claim management thus leads to greater transparency and makes it easy to assign cases to the responsible persons, departments or company subsidiaries. The digital file management in the TQG businessApp platform® also enables the integrated creation and management of claim reporting files.